Terms of service

1. Who we are and what this agreement covers

CurlShot is the operator of this website and of the service. In these terms "we", "us" and "our" mean CurlShot, and "the service" means the website, the dashboard, the API and everything we provide through them.

The agreement is made of these terms and the documents they refer to:

• the acceptable use policy, which says what the service may not be used for;
• the refund and cancellation policy;
• the data processing addendum, when the pages you capture or the content you send contain personal data of other people;
• the plan you chose and its limits, as shown on the pricing page when you ordered.

The privacy policy and the cookie policy explain how we handle personal data. They are information we owe you, not terms you agree to.

If you use the service for a company or another organisation, you accept these terms for it and confirm you are allowed to. "You" then means that organisation.

2. Who may use the service

• You must be at least 18 years old, or the age at which you can enter a binding contract where you live if that is higher.
• You may not use the service if the law forbids us to provide it to you, including if you are in a country, or on a list of persons, under trade sanctions that apply to us.
• One person or organisation may not open several free accounts to get around the limits of the free plan.

3. Your account and keys

You need an account to get an access key. Give accurate information, keep it up to date, and use an email address you can read: we send notices about your account there.

Keep your password, access keys and secret keys private. You are responsible for everything done with your account and your keys, including by people you give them to, until you revoke the key or tell us about the problem. If you think a key or your password has leaked, revoke the key in the dashboard, change the password, and tell us.

4. The service

CurlShot renders web pages, HTML and Markdown into image and PDF files, and records pages as short videos, through an HTTP API and a web dashboard. The documentation describes what each option does.

We may add, change or remove features. When a change would break existing API requests or materially reduce what a paid plan includes, we will give you reasonable notice first, and at least 30 days where we can. Changes needed for security, to stop abuse or to follow the law may take effect at once.

Features marked as beta, preview or experimental are offered for you to try. They may change or disappear without notice and are not covered by any commitment in these terms about availability.

5. Acceptable use

You must follow the acceptable use policy. In short: do not use the service for anything illegal, to capture content you have no right to copy, to attack or overload any system, to reach private networks, to deceive people, or to get around the limits of your plan. You are responsible for the requests you send, for having the right to capture the pages you ask for, and for what you do with the results.

6. Plans, limits and billing

Plans and limits

Each plan includes a number of screenshots per month, a number of requests per minute and a number of renders that may run at the same time. The current plans are on the pricing page. A screenshot is used when a render succeeds. Failed renders and requests answered from the cache are not counted. Unused screenshots do not carry over to the next period. When your allowance is used up, requests are refused until the next period or an upgrade. We do not charge for usage above your plan.

The free plan is offered as it is, with no commitment that it will stay available or keep the same limits. We may change or withdraw it with notice on the site.

Payment and renewal

Paid plans are billed in advance for each period, monthly or yearly, and renew automatically for the same period at the then current price until you cancel. You can cancel at any time on the billing page of the dashboard; the plan stays active until the end of the period you paid for, and you are not charged again.

Orders are processed by our reseller Dodo Payments, which is the merchant of record: it takes the payment, appears on your statement, adds any sales tax or VAT that applies where you are, and issues the invoice or receipt. Its own terms apply to the payment itself. You authorise the charge for each period until you cancel, and you must keep a valid payment method on file.

If a renewal payment fails, the plan stays active for 7 days while the payment is retried. After that the account moves to the free plan until a payment succeeds.

Price changes

Prices may change. A change never applies to a period you have already paid for. For an existing subscription it applies from a later renewal, and we will tell you by email at least 30 days before it does, so that you can cancel first.

Refunds

The refund and cancellation policy says when a payment is refunded and describes the right consumers in some countries have to withdraw from a new purchase.

Chargebacks

If you think a charge is wrong, write to us first; most problems are settled in a day. A payment that is reversed through your bank ends the paid plan it bought.

7. Referral rewards

When the referral programme is switched on, you get a personal link. If someone opens an account through it, verifies their email address and makes a first successful screenshot, both accounts receive bonus screenshots. The amounts are shown in the dashboard.

Bonus screenshots have no cash value, cannot be sold or transferred, and may expire as shown in the dashboard. Referring yourself, creating accounts only to collect rewards, or advertising your link in a misleading way or with unsolicited messages is not allowed; we may withhold or remove rewards gained that way. We may change or end the programme at any time for the future.

8. Your content and the results

You keep all rights you have in the addresses, HTML, Markdown, styles, scripts and other material you send ("your content"), and we claim no ownership of the files we render for you ("the results"). You give us permission to host, copy, process and transmit your content and the results only as needed to provide the service to you, to keep it secure, and to meet legal duties.

A screenshot of a page shows material that may belong to someone else. We give you the file; we cannot give you rights in what it shows. You are responsible for having the right to capture the pages you ask for and to use the results the way you do.

Rendered files are kept for a limited time so they can be cached and downloaded, for no longer than 30 days, and the record of each request is kept for 30 days. After that they are deleted automatically. Do not treat the service as permanent storage: keep your own copy of anything you need.

A link to a rendered file works for anyone who has it until the file expires. Share such links only with people who may see the file.

9. Our software and brand

The service, its software, its documentation and the CurlShot name and logo belong to us or to those who license them to us. While you follow these terms you may use the service for your own purposes, inside your own products included. You may not copy or resell the service itself, remove notices from it, or try to extract its source code, except where the law allows this whatever a contract says.

If you send us ideas or suggestions about the service, we may use them freely and without payment. This does not give us any right in your content.

10. Privacy and personal data

The privacy policy describes the personal data we handle about you. When the pages you capture or the content you send contain personal data of other people, you decide why and how that data is processed and we process it only on your behalf; the data processing addendum then applies and forms part of this agreement. You are responsible for having a lawful reason to capture and keep that data.

11. Other sites and services

The service visits websites that we do not control. We are not responsible for their content, for whether they are available, or for how they treat an automated visit. Sites change, block automated browsers or fail to load, and the result depends on them as much as on us. Using the service does not give you permission from the owner of a site to capture it.

Where the service works together with other products, for example a sign-in provider or an AI assistant that calls the API for you, your use of those products is governed by their own terms.

12. Availability and support

We work to keep the service running and fast, but we do not promise that it will be uninterrupted, free of errors, or able to render every page on the internet. We may take the service down for maintenance, and will keep such interruptions short. No service level commitment applies unless we have agreed one with you in writing.

We answer support questions sent through the contact form in the order and at the pace that is reasonable for your plan.

13. Suspension and ending the agreement

You may stop using the service and delete your account at any time in the dashboard settings. Cancel a paid subscription on the billing page first; deleting an account also cancels it.

We may suspend or limit an account, a key or a single request, or remove stored files, when:

• these terms or the acceptable use policy are broken, or we have good reason to believe they are;
• the use puts the service, other customers or other people at risk, or exposes us to legal liability;
• a payment that is due has not been made after the period described above;
• the law or an authority requires it.

We choose the mildest measure that solves the problem. We will tell you by email what we did and why, at the latest when the measure takes effect, unless the law forbids it or it would defeat the purpose (for example during an ongoing attack). If you think we were wrong, reply or write through the contact form and a person will review the decision.

We may end the agreement and close an account for a serious or repeated breach at once, and for any other reason with 30 days' notice. If we close a paid account without a breach on your side, we refund the part of the price that covers the unused time. We may also close free accounts that have not been used for 12 months, after a notice by email.

When an account is closed its keys stop working and its stored files and history are deleted as described in the privacy policy. The sections that by their nature should continue (for example on content rights, liability, claims and disputes) stay in force.

14. Warranty

We provide the service with reasonable care and skill. Beyond that, and to the extent the law allows, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that a result is an exact, complete or legally sufficient record of a page; do not rely on it alone where that matters, such as evidence in a dispute.

15. Limit of liability

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law. This includes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• intent or gross negligence;
• rights a consumer has under mandatory law.

Subject to that, and to the extent the law allows:

• we are not liable for indirect or consequential losses, or for lost profits, revenue, business, goodwill or data, even if we were told such a loss was possible;
• we are not liable for a failure caused by events outside our reasonable control, by the sites you capture, or by your content or your instructions;
• our total liability for all claims connected with the service in any 12 month period is limited to the amount you paid us for the service in the 12 months before the event that gave rise to the claim, or 100 US dollars if that is more.

These limits apply to every kind of claim, whether based on contract, negligence or anything else.

16. Claims caused by your use

If you use the service in the course of a business, you will cover the losses and reasonable costs we suffer from a claim by someone else that arises from your content, from the pages you captured, from what you did with the results, or from your breach of these terms or of the law. We will tell you about such a claim promptly, let you run the defence, and help you with it at your cost. This section does not apply to consumers.

17. If you are a consumer

A consumer is a person who uses the service for purposes outside their trade, business or profession. If that is you, nothing in these terms takes away rights that the law of the country where you live gives you and that cannot be given up by contract. Where a term here conflicts with such a right, the right wins.

If you live in the European Economic Area, the United Kingdom or Switzerland, you have a legal guarantee that a digital service matches what was agreed, and a right to withdraw from a new purchase within 14 days, described in the refund and cancellation policy.

18. Governing law and disputes

These terms, and any dispute connected with them or with the service, are governed by the law of the country where we are established, and the courts of that country have jurisdiction. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a claim in the courts of that country.

Before going to court, please write to us and give us 30 days to put things right. Most disagreements end there. We are not obliged to take part in dispute resolution before a consumer arbitration body and do not commit to doing so, unless the law requires it.

19. Changes to these terms

We may update these terms, for example when the service or the law changes. The date at the top shows the latest version. If a change materially affects your rights or duties, we will tell you by email or in the dashboard at least 30 days before it takes effect, unless the law or a security need requires a faster change. If you do not agree, you may close your account before that date; for a paid plan we then refund the part of the price that covers the unused time. Using the service after the change takes effect means you accept the new terms.

20. General

• Whole agreement. These terms and the documents they refer to are the whole agreement between you and us about the service and replace earlier ones. Terms you send us, for example on a purchase order, do not apply.
• If a part is invalid. If a court finds a part of these terms invalid, the rest stays in force and the invalid part is replaced by the valid rule closest to it.
• No waiver. If we do not enforce a right at once, we may still do so later.
• Transfer. You may not transfer this agreement without our consent. We may transfer it to a company that takes over the service, provided your rights are not reduced; we will tell you, and you may close your account if you object.
• Events outside our control. Neither side is liable for a delay or failure caused by something it could not reasonably prevent, such as an outage of a network or a hosting provider, an attack, or an act of an authority.
• Notices. We send notices to the email address of your account or show them in the dashboard. Send notices to us through the contact details below.
• Trade rules. You must follow the export control and sanctions rules that apply to you when you use the service.
• No other beneficiaries. This agreement gives rights only to you and to us.
• Language. These terms are written in English. If we provide a translation, the English text decides.

21. Contact

Questions about these terms: use the contact form or [email protected]. To report abuse of the service or a copyright problem, follow the steps in the acceptable use policy.